Refund Policy

Last updated: 20 August 2026

We want every Bubble Noir order to be prepared correctly and in good condition. This policy explains how we handle cancellations, order problems and refunds.

Cancelling an order

Contact us immediately if you need to cancel. We may cancel and refund a paid order if preparation has not started. Once preparation has started, cancellation or refund is not guaranteed because our drinks and food are made to order and are perishable.

An unpaid order that expires or is cancelled before payment confirmation does not qualify for a refund because no payment was received. If your account was debited but the order still shows as unpaid or expired, contact us with the order number and payment reference so we can investigate.

When we may provide a remedy

Depending on the circumstances, we may offer a replacement, correction, store credit or refund where:

• You received the wrong item or a paid item was missing.
• An item arrived damaged, spilled or unsafe to consume due to preparation or delivery handling.
• You were charged more than once for the same order.
• We cancelled a paid order or could not supply a paid item.
• Another refund is required under applicable consumer law.

When a refund is usually not available

• You changed your mind after preparation started.
• You disliked a correctly prepared item or selected the wrong size, flavour, sweetness, topping or other option.
• Pickup was delayed because the customer or their rider arrived late.
• Delivery failed because the address or phone number was incorrect, access was not available, or no one was available to receive the order.
• A reasonable delay occurred but the order arrived complete and fit for consumption.

How to report a problem

Contact us as soon as possible, preferably within 24 hours of pickup or delivery. Provide your name, order number, a clear description of the issue and, where relevant, photos of the item and packaging. Keep the affected item until we respond if it is reasonable and safe to do so.

How approved refunds are paid

We review each request fairly based on the order record and information provided. Approved refunds are normally returned through the original payment route where possible. The time for funds to appear depends on the bank or payment provider and is outside Bubble Noir's direct control. We will tell you if another refund method is necessary.

The separate cash fee paid to a dispatch rider is not part of the online order payment. Any delivery-fee complaint will be reviewed based on the circumstances and the rider arrangement.

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